Vicogard Shipping Policy
Thank you for shopping with Vicogard. This policy details our shipping procedures and terms. By placing an order with us, you agree to these terms.
1. Order Processing & Production Time
Standard Items: All standard, non-customized orders are processed within 2-7 business days (Monday-Friday, excluding public holidays). These processing times are estimates and may be extended during peak seasons, holidays, or due to unforeseen operational delays.
Customized Items: Customized items (such as those with printing, embroidery, or logos) require a separate production period before shipping. This production time is typically 7-20 business days. This production time is an estimate and not a guarantee; complex orders may require additional time.
Please note that order processing and production times are separate from and in addition to the shipping (transit) time.
2. Shipping Methods & Costs
We offer several shipping options, including international express (e.g., DHL, FedEx, UPS) and standard postal services.
Available shipping methods, delivery estimates, and exact costs will be calculated and displayed at checkout. Shipping fees are based on your order's total weight and destination.
3. Shipping & Delivery Times
Estimated Delivery: International express shipping typically takes 7-15 business days for delivery after the order has been processed and shipped.
Shipping Disclaimer: Please note that all shipping times are estimates only and are not guaranteed. Delivery times may be significantly delayed due to factors entirely beyond our control, including but not limited to: customs clearance processes, carrier operational delays, remote location delivery, severe weather, or public holidays. Vicogard is not responsible or liable for any shipping delays or for any financial loss or inconvenience incurred due to a delayed delivery.
4. Customs, Duties, and Import Taxes
Buyer's Responsibility: The recipient of an international shipment is responsible for all import duties, taxes, and brokerage fees (if any). These fees are levied by the destination country's customs office and are not included in the item price or shipping cost paid to Vicogard.
Importer of Record: The buyer is the "importer of record" and must comply with all laws and regulations of the destination country. Vicogard has no control over these charges, cannot predict their amount, and is not responsible for any fees levied by your country's government.
Refused Packages: We strongly recommend contacting your local customs office for information on potential charges before placing your order. Vicogard is not responsible for these charges, and they will not be refunded if the package is refused or abandoned by the recipient.
5. Address Accuracy
Buyer's Responsibility: It is the sole responsibility of the buyer to ensure that the shipping address provided is complete and correct. Please double-check your address at checkout.
Incorrect Address Disclaimer: Vicogard is not responsible or liable for any lost packages, mis-deliveries, or returned shipments due to an incorrect, incomplete, or invalid address provided by the buyer. If a package is returned to us due to an incorrect address, the buyer will be responsible for paying all additional shipping fees to have the order re-sent.
6. Order Tracking
Once your order has shipped, you will receive a shipping confirmation email containing your tracking number. You can use this number to track your package's status on the carrier’s official website or through your order page.
7. Shipping Issues (Lost, Stolen, or Damaged)
Damaged Items: If your order arrives damaged, please contact Vicogard customer service immediately (within 48 hours of receipt). You must provide your order number and clear photos of both the damaged product and the shipping package. We will assist you in filing a claim with the carrier.
Lost or Stolen Packages: Vicogard is not responsible or liable for any packages that are lost or stolen after the carrier's tracking confirms successful delivery to the address provided. It is the buyer's responsibility to ensure a secure delivery location. We will not issue refunds or replacements for packages marked as 'delivered'.
Lost in Transit: If you believe your package was lost in transit (i.e., tracking has not updated for an extended period), please contact us. We will assist in filing an inquiry with the carrier. However, this assistance does not imply liability. Resolution or compensation for packages lost in transit is solely at the discretion of the carrier, and we do not guarantee a replacement or refund.
